Shipping policy
ORDER PROCESSING
Order processing typically takes 2-3 working days, prior to delivery (excluding next-day service). However, we strive to process all orders within 1-2 working days. Please note, during peak periods, processing times may be slightly longer. You will receive an email notification once your order has been processed and dispatched
UK
(Excluding Northern Ireland, the Channel Islands & Scottish Highlands)
We offer various shipping options based on your preferred courier. Please note, shipping time is in addition to the processing time.
| Courier | Delivery Days | Delivery Timeframe | Price |
| Evri Standard Delivery | Monday - Saturday | 2-4 Working Days | £2.95 |
|
Evri Express Delivery |
Monday-Saturday | 1-3 Working Days | £6.95 |
All orders over £100 will get Free Express Delivery
NORTHERN IRELAND, THE CHANNEL ISLANDS & SCOTTISH HIGHLANDS
The above shipping rates apply, however, you may be subject to extra charges on top of the standard UK delivery charges.
__________________________________________________________________________
INTERNATIONAL SHIPPING
Based on customer feedback, we've made improvements to our international shipping. We now exclusively use Premium Express DHL, ensuring a faster and more reliable service worldwide.
If your country isn't listed below, don’t worry – we’re actively working to expand our shipping network.
International Shipping Methods
You will only pay for shipping costs upfront, with no additional charges included. Upon arrival in your country, you will be responsible for any duties, taxes, and administrative fees. Please note, this may cause delays in delivery as the courier will not release your package until payment for these charges is received.
Additionally, while some countries have a de minimis threshold, if you’re importing a large volume of goods, you may still incur duties and taxes if the total value exceeds this threshold.
Shipping Rates
We are committed to keeping shipping rates as affordable as possible. However, to provide a more reliable and consistent service, we have chosen to partner with a single courier that offers premium, worldwide delivery. Currently, our international orders will ship in DHL branded bags. We are working to get this changed, but doing this, means we can keep the shipping costs as low as possible for you.
Terms and Conditions
Any delivery disputes must be reported to our customer care team within 3 days of delivery. Asante Apparel cannot take responsibility for, nor replace, missing packages that are not flagged within this time frame. This policy is in place for insurance purposes and cannot be waived.
Return to Sender: If you choose to return your item due to unpaid duties and taxes or any other reason, we will issue a refund for the item itself, minus any charges incurred by the courier for returning the goods. Please note, the initial shipping fee is non-refundable.